Luxiven is a curated luxury home décor brand operated by [[REGISTERED LEGAL ENTITY NAME — e.g. "Luxiven" or your registered firm/Pvt Ltd name]], a business registered in India and in operation since [[YEAR FOUNDED — e.g. 2026]].
We curate a private collection of singular home objects — furniture, lighting, textiles and decorative pieces — sourced from vetted manufacturing partners and shipped to customers worldwide. Our focus is on design-led objects for discerning homes across India, the United States, the United Kingdom, the UAE, Australia and beyond.
We operate as an online-first retailer. Orders are placed through our website and fulfilled through our sourcing and logistics partners, with each piece quality-checked before dispatch.
Last updated: [[DATE]]
We are reachable for any order, product or support query. We aim to respond within one business day.
We ship worldwide. Because each piece is curated and quality-checked before dispatch, please allow a short processing window before your order ships.
Orders are processed within 1–3 business days of successful payment. You will receive a confirmation email with tracking once your order is dispatched.
Timelines are estimates and may vary with customs clearance, destination and courier. Larger items (furniture) may require additional time.
We ship via established international couriers and logistics partners (such as DHL, FedEx, and regional carriers). A tracking number is provided for every order once dispatched.
We want you to be fully satisfied with your purchase. The following terms apply to cancellations, returns and refunds.
Orders may be cancelled for a full refund within 24 hours of placement, provided the order has not yet been dispatched. To cancel, email us with your order number. Once an order has shipped, it cannot be cancelled but may be returned under the terms below.
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Once a returned item is received and inspected (typically 2–4 business days), approved refunds are issued to your original payment method. Refunds reflect within 5–10 business days depending on your bank or card issuer. Original shipping charges are non-refundable except where the item was damaged, defective, or incorrect.
By using the Luxiven website and placing an order, you agree to the following terms.
We strive for accuracy in product descriptions, images and pricing. Colours may vary slightly due to screen settings. Prices are shown in your local currency where supported, and are charged on a prepaid basis only — we do not offer Cash on Delivery. We reserve the right to correct errors and to cancel and refund any order affected by a pricing or availability error.
We undertake to dispatch and deliver goods within the timelines stated in our Shipping Policy. Risk passes to you on delivery. Where a delivery fails due to an incorrect address provided by you, re-delivery costs may apply.
Support is available via the email and phone listed under Contact Us, Monday to Saturday. We aim to acknowledge all queries within one business day.
We aim to resolve all disputes amicably and promptly through direct communication. Any dispute not resolved this way shall be governed by the laws of India, subject to the jurisdiction of the courts at [[YOUR CITY, e.g. Noida / Delhi]]. For payment disputes and chargebacks, our payment processor's standard dispute process applies.
All content on this site — text, imagery, branding — is the property of Luxiven and may not be reproduced without permission.
Your privacy matters to us. This policy explains what we collect, why, and how we protect it.
We share data only with the partners needed to fulfil your order: our payment processor (Razorpay) to process payment securely, our shipping and logistics partners to deliver your order, and email/communication providers to send confirmations. We do not sell your personal data.
Payments are processed over encrypted, PCI-DSS-compliant infrastructure by our payment processor — we do not store your full card details. Data is held on secured, access-controlled systems.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email under Contact Us.